Curriculum
- 1 Section
- 8 Lessons
- Lifetime
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- COURSE OVERVIEW8
- 1.1Brilliant customer service
- 1.2Establishing and addressing customer needs
- 1.3In person customer service
- 1.4Communication processes in customer service
- 1.5Dealing with difficult or angry customers
- 1.6Strategy for brilliant customer service
- 1.7Understanding when to escalate
- 1.810 things you can do to wow customers everytime